Shipping policy

 

Shipping Policy

 

Thank you for visiting and shopping at caldwellmotors.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

 

Most orders received by 1pm CST will ship the same day.  Special order items and items out of stock may not ship immediately.  We will notify you after we receive your order to let you know when you can expect the item to ship.  You may always cancel your order and receive a full refund if shipping delays are not acceptable to you.

 

We do not ship on weekends. If you would like to receive an expedited shipment for weekend delivery, please let us know and we will try our best to meet your requirements.

See our FAQs on our contact page for more details on shipping options.

 

Freight Shipments

Some of our products require palletized shipment by freight.  Orders received before 12pm CST can usually ship freight on the same day, provided we have it in stock, or it is in stock in one of our supplier warehouses.  

 

Local Pickup

Local pickup is available at our facility in Waco, Texas if the item is in stock.  Additionally, our suppliers have warehouses throughout the USA and free same-day will-call pickup is available at the warehouses as well. Contact us if  you'ld like to explore a local warehouse pickup for your product.

 

Shipping Delays

 

Carriers such as UPS, USPS, FedEx and others occasionally have delays in delivery due to inclement weather, the pandemic, major events and other reasons. Please understand that these delays are beyond our control. We will provide you with the tracking number but it is the buyer’s responsibility to followup with their local carrier office to resolve any delays due to the carrier.

 

Shipment to P.O. boxes or APO/FPO addresses

 

We do not ship to PO boxes or APO/FPO addresses.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

Caldwell Electric is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Caldwell Electric  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us and we will facilitate the claim process with the carrier. 

 

Please save all packaging materials and damaged goods to facilitate with the claim.

 

International Shipping Policy

We currently do not ship outside the U.S.

 

Shipping Contact Information

You may contact us by email at web@caldwellmotors.com,  phone at 254-772-1899, or by mail at the following address:

Caldwell Electric
212 Otis Drive
Woodway, Texas 76712
USA

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.